Terms & Conditions


The following terminology applies to the Terms and Conditions outlined below:

“VENUE FIRST”, “The Company”, “Ourselves”, “We”, “Us”, and terms of similar meaning provides this Website (www.venuefirst.com) to you subject to these Terms and Conditions of use (these “Terms”). The term “Client”, “You”, and “Your” refers to the client, user, or viewer of our Website.

This document constitutes the entire and only agreement between us and you, and supersedes all prior agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of this document. This document may be amended by us from time to time.
You expressly understand and agree that “VENUE FIRST” shall not be liable for any direct, indirect, incidental, special consequential or exemplary damages, including but not limited to, damage or loss of profits, goodwill, use, data or intangible losses, resulting from your usage of our Services.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Act - that requires publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.venuefirst.com Website. This legal contract between you and Venue First governs your use of www.venuefirst.com (the “Website”) and venuefirst.com online listing and booking platform for event locations (“Venues”) and related services available via the Website.

Definitions used in this document:
  • SERVICES - We refer to our services, technologies and Website collectively as the “Services”. For our ease, we also use the following terms: “Listing” meaning a Venue that is listed by you as Venue Owner for rental purposes via our Services;
  • END USER - a person who wishes to hire a Venue as contemplated herein, as described under “Creating a Venue First Account” below; and “Venue Owner” means the Services provider who registers with venuefirst.com to create a Listing for Venues. Unless expressly provided here under, the Terms of Use shall apply to both the Venue Owner as well as the End User.

Our services comprise an online portal through which venue owners may list venues and end users may choose and book the venues of their choice. You understand and agree that Venue First services bring venue owners and end users together; however, Venue First is not party to any agreements entered into between venue owners & end users. As a result, Venue First has no control over the conduct of venue owners or end users via the services or venue featured on the services, and disclaims all liability in this regard.
By indicating your acceptance of this agreement or accessing or using any services, you are agreeing to be bound by all Terms, conditions and notices contained or referenced in this agreement. If you do not agree to this agreement, please do not use any of our services. Each party expressly agrees that this agreement contains mandatory arbitration provisions that require the use of arbitration to resolve disputes, rather than court hearings. PLEASE READ IT CAREFULLY.

1.1 By clicking on the “I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS” Button or by accessing or using the services, you agree to be bound by these terms of use whether or not you have registered with the services. If you don’t agree to these terms and the privacy policy, you have no authorization to use the services. If you agree to these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms of Use and, in that case, “you” and “your” will refer and apply to that company or other legal entity.

1.2 At some point, different areas of the Services and your access to or use of certain Services or Content (defined below) may have varied terms and conditions or may require you to agree with and/or accept additional terms and conditions. If there is a conflict between these Terms of Use and terms and conditions posted for a specific area of the Services or Website Content (defined below), the latter terms and conditions will take precedence with respect to your use of or access to that area of the Services or Website Content.

  • 1.3 Unless otherwise stated, “VENUE FIRST” licensors own the intellectual property rights to the Website and the material on the Website. Your license for access and use of the Website and any information, materials, or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use.

You must not:

  • Use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • Use this Website to copy, print, store, host, transmit, send, use, publish / republish, display, distribute, sell, rent, lease, loan or otherwise make available in any form or by any means of all or any portion of the Website or any Content and Materials retrieved from the use the Website or any materials obtained from the Website.
  • Upload any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
  • Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without company's express written consent.
  • Use this Website to transmit or send unsolicited commercial communications.
  • Use this Website for any purposes related to marketing without company's express written consent.
  • Use any Content and Materials from the Website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Site.

Venue First, may, at its sole discretion, modify these Terms of Use, at any time and without prior notice. If we do so, we will let you know either by posting the modified Terms of Use on the Website or through other means of communication. It is important that you review the revised Terms of Use as and when posted online on the Website. If you continue to use the Services after we post modified Terms of Use, you are indicating to us that you agree to be bound by the revised Terms of Use. Because our Services are evolving, if the revised Terms of Use are not acceptable to you, you must immediately stop using the Services. We may change or discontinue all or part of the Services, at any time, without notice to you, at our sole discretion. We may also create limits related to use of the Service or parts of the Service, without notice or liability to you.

VenueFirst.com works on the model of Reverse auction i.e. The end user selects multiple venues as per his/her preference(Location, ratings, budget etc.) and the Venues compete to offer the most beneficial packages without knowing the other bidders and how much they are offering. Venue First is not an Owner or operator of Venues, nor is it a provider of such properties and Venue First does not own, sell, resell, furnish, provide, rent, re-rent, host, manage and/or control Venues. Instead, Venue First’s role is solely to facilitate the availability of the Services for Venue Owners and end users and to provide the related services. Venue Owners are independent contractors.

Venue First is not responsible for and disclaims any and all liability related to the actions of Venue Owners, end users, third parties and other end users of the Services.

Our Services are intended solely for persons who are 18 years in age or older. Any access to or use of the Services by anyone under 18 is expressly prohibited. By accessing or using the Services you represent and warrant that you are 18 or older. As per government policy, serving alcohol is prohibited to a person below 25 years of age. Every venue maintains certain code of conduct pertaining to, but not limited to the attire of the guest.

5.1 As an End user: When creating an Account or booking an Event, you will be required to provide certain information and you may establish a username and a password. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. We reserve the right to suspend or terminate your Account/Event if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading, or to reclaim any username that you create through the Services that violates these Terms of Use. You are responsible for maintaining the confidentiality of your password and Account/Event, and agree to notify us if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. You are responsible for activities that occur under your Account.

5.2 As a Venue Owner: When listing your venue, you will be required to provide certain information regarding the venue and its services. You agree to provide accurate, current and complete information during this process and to update such information to keep it accurate, current and complete. You shall send us a Listing request directly through the Website and your request will be processed after the on-site verification as agreed with Venue First. We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading.

6.1 The Venue Owners, not VenueFirst.com, are solely responsible for fulfilling bookings, and making available any Venues reserved through the Services. It is the Venue Owner and not Venue First which determines the Venue booking fees payable by the End User to the Venue Owner for and related to a booking of the Venue and the possible fee range for booking a Venue provided in the Listing. Advance payments are all transacted through a third party payment service (the “Gateway”) or directly at the venue paid by the End User, or via Bank Transfer or a Bank Cheque.

6.2 MAKING AN INQUIRY: As an End User, you can make an enquiry regarding the Venues, request quotes from different venues by completing an online enquiry form. Within Four (4) business hours of submission of your form, a Venue First representative will contact you through email/phone and offer you the quotes based on your enquiry form.

6.3 BOOKING A VENUE: After you receive a response to your enquiry including a quote, you may process the booking by paying the advance amount through the third party payment service (the “Gateway”) or directly at the venue paid by the End User, or via Bank Transfer or a Bank Cheque within 24 hours.

If the Venue you wish to book is available on the dates and at the times you request and you choose to book the Venue via the Services, Venue First will collect the Advance Booking Fee, on behalf of the Venue Owner at the time of booking. You may also choose to schedule a visit to a venue and pay the advance directly at the venue. The balance payment needs to be settled at the venue on the day of event or as specified by respective venue or Venue First.

6.4 In connection with the booking of venue, the End User will be asked to provide customary billing information such as name and other relevant information necessary for hiring the venue. Accordingly, The End User agrees to pay Venue First for any bookings made in connection with Account in accordance with these Terms of Use and hereby authorizes the collection of such amounts on behalf of the Venue Owner by payment facilities provided as part of making the booking, via the Services. If as an end user, you are directed to Venue First third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices.

6.5 Once Venue Owner receives confirmation of your booking from Venue First, he/she will collect the remaining balance prior to the event in accordance with the Terms & Conditions. All Advance and remaining balance are payable in Indian Rupees (INR) only. Once the booking transaction is complete, the end user will receive a confirmation email summarizing the complete booking.

As an END USER, you agree that it is his/her sole responsibility to obtain any insurance as required by law or otherwise related to your booking of a Venue or your activities on the services. Venue First does not carry any insurance for bookings made or Venues featured on the Services. END USER is also solely responsible for determining any tax requirements or obligations you may have related to any bookings made via the Services. Venue First cannot and does not offer tax advice to any End User.

Any request regarding the cancellation or modification of the booking will be entirely at the discretion of the venue booked. The advance amount will be non-refundable under any circumstances.

Please refer to our Privacy Policy for information on how we collect, use and disclose information from Venue Owners and our end users. The same is available on our Website.

10.1 Key Definitions. “Content” and “Material” means text, graphics, images, music, software, audio, video, information and works of authorship or other materials. “Venue First Content” means all Content that Venue First makes available through the Services, including any Content licensed from a third party, but excluding End User Content and Venue Owner Content. “End User Content” means all Content that an End User posts, uploads, publishes, submits or transmits to be made available through the Services. “Website Content” means End User Content, Venue Owner Content and Venue First Content. “Venue Owner Content” means all Content that a Venue Owner posts, uploads, publishes, submits or transmits to be made available through the Services, including, but not limited to, Listings.

10.2 Venue First Licenses. Subject to your compliance with the Terms of Use, Venue First grants the End User and Venue Owner, a limited, non-exclusive, non-transferable license (without the right to sub license), to access, view, download and print any Venue First Content solely for your personal and non-commercial purposes. Subject to your compliance with the Terms of Use, Venue First grants you a limited, non-exclusive, non-transferable license (without the right to sub license), to access and view any End User Content and Venue Owner Content solely for your personal and internal business purposes.

10.3 The Venue owner and the End User will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services or Website Content, except as expressly permitted in these Terms of Use. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Venue First or its licensors, except for the licenses and rights expressly granted in these Terms of Use.

10.4 End User Content. Venue First permits end users to post, upload, publish, submit or transmit End User Content, including, but not limited to, reviews of Venues. By making available any End User Content through the Services, you hereby grant to Venue First a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sub license, to use, copy, adapt, modify for formatting purposes, distribute, license, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such End User Content in connection with the Services, including for promotion of the Services, directly or indirectly by intermediaries, and to authorize others to do the same.

10.5 The End User agrees to be solely responsible for all the End User Content and represents and warrants that: (a) He/she owns the End User Content that you provide through the Services, and (b) has all rights, licenses, consents and releases, express or implied, necessary to use the Services and to grant to Venue First the rights in the End User Content you provide via the Services. The End User also represents and warrants that your use of, and your authorization of Venue First’s use of, the End User Content you provide via the Services will not infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Intellectual property laws protect the Services and Venue First’s Content. Except as expressly provided in these Terms, Venue First and its licensors own all rights in the Services and Venue First’s Content. Venue First has no ownership rights in End User Content. You must not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Website Content. The End User agrees that he/she has no right to, or title in or to, any Website Content (except for the End User Content that you provide) or any other attributes associated with your Account. Likewise, the Venue Owner shall not use any content while listing the Venue in the Website that violates the intellectual property of Venue First or any Third Party.

Our Services may be used and accessed for lawful purposes only. Both Venue Owner and the End User undertake and agree not to perform any of the following while using or accessing the Services:

12.1 Post, upload, publish, submit or transmit any Content that:

  • infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
  • violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
  • is fraudulent, false, misleading or deceptive;
  • is defamatory, obscene, pornographic, vulgar or offensive;
  • promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
  • is violent or threatening or promotes violence or actions that are threatening to any other person; or
  • promotes illegal or harmful activities or substances.

12.2 Use, display, mirror or frame the Website, or any individual element within the Services, Venue First’s name, any Venue First’s trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Venue First’s express written consent;

12.3 Access, tamper with, or use non-public areas of the Services, Venue First’s computer systems, or the technical delivery systems of Venue First’s providers;

12.4 Attempt to probe, scan, or test the vulnerability of any Venue First’s system, network or breach any security or authentication measures; Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Venue First or any of Venue First’s providers, or any other third party (including another End User) to protect the Services or Website Content;

12.5 Attempt to access or search the Website or Website Content or download Website Content from the Website through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Venue First or other generally available third-party web browsers

12.6 Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;

12.7 Use any meta tags or other hidden text or metadata utilizing a Venue First trademark, logo URL or product name without Venue First’s express written consent;

12.8 Use the Services or Website Content for any commercial purpose or the benefit of any third party or in any manner not permitted by the Terms of Use

12.9 Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Website Content to send altered, deceptive or false source-identifying information;

12.10 Attempt to decipher, disassemble or reverse engineer any of the software used to provide the Services or Website Content;

12.11 Interfere with, or attempt to interfere with, the access of any End User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming,or mail-bombing the Services; Collect or store any personally identifiable information from the Services from other end users of the Services without their express permission;

12.12 Impersonate or misrepresent your affiliation with any person or entity;

12.13 Violate any applicable law or regulation; or Encourage or enable any other individual to do any of the foregoing.

Venue First has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Venue First may involve and cooperate with law enforcement authorities in prosecuting end users who violate these Terms of Use. Both the Venue Owner and the End User acknowledge that Venue First has no obligation to monitor their access to or use of the Services or Website Content, or to review or edit any Website Content, but has the right to do so for the purpose of operating the Services, to ensure their compliance with these Terms of Use, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Venue First reserves the right, at any time and without prior notice, to remove or disable access to any Content, including, any Website Content for any reason that Venue First at its sole discretion, considers to be objectionable, in violation of these Terms of Use or otherwise harmful to the Services.

The Services may include links to other Websites and services that are not operated by Venue First. We are providing these links only as a convenience and are not responsible for the content or links displayed on such Websites. Venue Owner and End User both are responsible for and assume all risk arising from such use or reliance of any third-party Websites.

If the Venue Owner and/or the End User breach any of the terms of these Terms of Use, we have the right to suspend or disable your access to or use of the Services. In the event Venue First terminates these Terms of Use for your breach, you will remain liable for all amounts due here under. The End User may cancel your Account at any time by sending an email to care@venuefirst.com

Venue First does not endorse the End User, Venue Owners, or any Venues featured on the Website.

Both the Venue Owner and the End User agree to comply with all the laws, governing these Terms of Use, whether direct or indirect, express or implied.

If you have any questions about these Terms of Use, please contact us at care@venuefirst.com

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