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Current openings

Client Servicing Representative

Location - Mumbai


Full-Time Salary: ₹40,000.00 to ₹60,000.00 /month* No. of position: 04

Job Description - Client Servicing Representative

We at Venue First are seeking a dedicated, organised, and proactive client servicing representative to join our fast-paced team. Here you will play a vital role in assisting our customers with their venue needs and ensuring they are well tended to and fully satisfied with our services. Must have exemplary customer service skills and an unmatched work ethic.


    Responsibilities

  • Work directly with clients to effectively manage their needs and preferences
  • Communicate via telephone and email to address customer issues
  • Obtain and process all client information and transactions
  • Answer client questions or concerns in a timely, informative, and professional manner
  • Calmly handle customer complaints and work to find solutions
  • Seek assistance and report major problems to upper management
  • Create new accounts and maintain client portfolios
  • Compile and update necessary documents, contracts, etc.
  • Ensure compliance with necessary specifications and regulations
  • Prospect for new clients and coordinate initial meetings
  • Frequently check-in with clients to confirm their satisfaction of services provided
  • Inform clients of any new available services or updates to existing ones
  • Exhibit expert knowledge regarding the products and services offered
  • Work according to set standards and operating procedures

    Skills:

  • Bachelor’s degree in business, finance or related field
  • 3+ years experience as a client services associate
  • Extensive background in financial planning and investment management
  • Highly computer literate and proficient in Microsoft Suite
  • Excellent communication skills both oral and written
  • Exceptional customer service skills
  • Thrives in a fast paced environment
  • Adept problem solver
  • Deadline driven
  • Strong Follow up skills
  • Well groomed

If you believe you have the skills and experience to be a part of our exciting and growing business, please send your updated resume on below address email address.

Concierge

Location - Mumbai


Full-Time Salary: ₹25,000.00 to ₹35,000.00 /month* No. of position: 04

Job Description - Client Servicing Representative

We at Venue First are looking for talented sales superstars who will create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service / sales and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.

    Responsibilities and Duties

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

    Required Experience, Skills and Qualifications

  • Proven experience as a Customer service representative
  • Background in customer service; industry knowledge is a plus
  • Computer Literate
  • Patience
  • Attention to details
  • Good Communication Skills
  • A customer-oriented attitude
  • Problem-solving aptitude
  • Ability to work well with a team
  • Minimum experience of 2 years in relevant scope of work

If you believe you have the skills and experience to be a part of our exciting and growing business, please send your updated resume on below address email address.

Human Resource Executive

Location - Mumbai


Full-Time Salary: ₹30,000.00 to ₹45,000.00 /month* No. of position: 01

Job Description - Client Servicing Representative

We at VenueFirst.com are looking for a Human Resource Executive to manage our company’s recruiting, and employee performance programs.
HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labour legislation.
Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

    Responsibilities and Duties

  • Design compensation and benefits packages
  • Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
  • Develop fair HR policies and ensure employees understand and comply with them
  • Implement effective sourcing, screening and interviewing techniques
  • Assess training needs and coordinate learning and development initiatives for all employees
  • Monitor HR department’s budget
  • Act as the point of contact regarding labour legislation issues
  • Manage employees’ grievances
  • Create and run referral bonus programs
  • Review current HR technology and recommend more effective software (including HRIS and ATS)
  • Measure employee retention and turnover rates
  • Oversee daily operations of the HR department

    Required Experience, Skills and Qualifications

    Necessary requirements:

  • Proven work experience as an HR Executive, HR Manager or similar role
  • Minimum experience of 2 years in similar role
  • Familiarity with Human Resources Management Systems and Applicant Tracking Systems
  • Experience with full-cycle recruiting
  • Good knowledge of labour legislation (particularly employment contracts, employee leaves and insurance)
  • Demonstrable leadership abilities
  • Solid communication skills
  • BSc/MSc in Human Resources Management or relevant field

If you believe you have the skills and experience to be a part of our exciting and growing business, please send your updated resume on below address email address.

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